Frequently Asked QuestionsSitting on path

The following are some frequently asked questions about Traverse Independence's programs, services, locations, and intake and referral process. For additional information, you can read our Programs and Services Brochure.


Q:      Whom do I contact to get services?

A:      Traverse Independence offers services for adults with physical disabilities and for adults with acquired brain injuries (ABI). Visit our Contact Us page for more information or call Intake Coordinator at 519-741-5845 ext. 2507.


Q:      What is the cost of your services?

A:      The cost for services offered through Traverse Independence varies depending on the program and required level and frequency of services. Please contact us for more information.


Q:      Where can I go for financial or legal assistance?

A:      The following are resources to help you in applying for either financial or legal assistance:

Canada Pension Plan Disability Benefits - CPPD 

Legal Aid
Legal Aid Kitchener-Waterloo      519-743-4306
Legal Aid Guelph                            519-824-0170

Ontario Disability Support Program


Q:      What geographic area does Traverse Independence provide services for? 

A:      Most of our site locations are in the Kitchener-Waterloo area, and we provide services in the Town of Fergus.  We also offer ABI Outreach throughout the County of Wellington and the Region of Waterloo.


Q:      What is the starting age for your services?

A:      Clients must be at least 16 years of age to participate in our programs and services.


Q:      What is an Acquired Brain Injury?

A:      An Acquired Brain Injury (ABI) is damage to the brain that occurs after birth from a traumatic or non-traumatic event. ABI is not related to a congenital disorder or a degenerative disease, such as Alzheimer's Disease, Multiple Sclerosis or Parkinson's Disease. Traumatic Brain Injury (TBI) is damage to the brain caused by a traumatic event such as, a blow to the head, a fall, a motor vehicle collision or a sports related injury. Non-Traumatic Brain Injury is damage to the brain caused by illness such as meningitis or encephalitis, oxygen deprivation (anoxia) or stroke. (OBIA)


Q:      What's the difference between Traverse Independence's transitional housing, supportive housing and group home?

A:      The Transitional Living  program is designed for adults with brain injuries who are transitioning back into the community over a relatively short period of time (up to 2 years). Both the Supportive Housing program and the Slow to Recover Group Home are for adults with disabilities who require our services on an on-going, long-term basis in a residential setting.


Link to more FAQs about ABI services